It's only natural to have questions. Let me put your mind at ease. If you have further questions please don't hesitate to contact me here. 

F.A.Q's

FAQ

How are the utilities calculated?


Utilites is calculated fair & square. Calculation follow the rate of RM 50 + monthly aircond usage. RM 50 inclusive of all electricity in common area, in-room fans and lights, 100mbps high speed wifi, water, cooking gas (if applicable), clothes dryer usage.
Aircond usage is calculated based on the TNB rate of RM 0.50 per kWh - approx 1.5 hour of aircond usage. Utilities are paid at the end of the month together with the next month rental.




No Deposit? Really?


Yes ask us for our Zero Deposit Move-In program. T&C applies.




Parking?


City parking in Kuala Lumpur can be very expensive.
If you are parking for a day or two, you can opt to use the visitor parking for free or a small fee. If you need a seasoned parking, Utopia can help you arrange with the management or private owner. Parking fee in the city center ranges widely, from RM 100 to RM 250 monthly.




Any other fee?


Except the first time contract fee of RM 300 (i.e. for the cost of tenancy agreement, initial cleaning of rooms & aircond, preparation of keys and access cards), there is no other hidden charges.




Can we stay more than 1 person in the room?


Some of our rooms are able to fit 2 or more. Extra person will incur additional cost RM100 to RM150 monthly.




Okay I like the place. Can we negotiate on the price?


The price stated is the final price and we want you to know that you are receiving the best price in the vincinity. However, do speak to our community manager on our latest promo! We strongly believe that with our scale, we are always offering the lowest rate. Of course, we are happy to match it if you find another place with similar services and attributes.




Do I need to clean up the common area?


Not to worry! Utopia provides free cleaning of common area on daily basis. We will ensure the toilet, common area, and kitchen are always-clean. All sink will be free from unwahsed dishes, and no more hair-clogged toilet. Also, remember maggot-infested kitchen trash? We will take care of that on a daily basis.




Is the room fully furnished?


Lights, fan, desk, chair, mattress (not more than 2 years old) and a bed frame. We might even throw in a study lamp and free pillows depends on availability.

We will also provide common area private storage to keep your personal belongings (kitchenware, food, laundry detergent etc).

You just need to bring your personal belogings, i.e. toothbrush, toothpaste, bedsheet.




Am I responsible for changing the lightbulbs or any other repairs work?


No. Our in-house maintenance team is there to fix anything from a lightbulb to a chair leg and anything in between. If you encounter any problems just let us know and we’ll make sure it’s fixed.




Can I cook?


Yes. in fact we encourage you to cook and share! Cooking is allowed to only light-medium cooking. Do clean up after you eat! Even the best chef clean up his/her dishes.




Housemates - who am I staying with?


Utopian's safety and security is our outmost priority. We filter our tenants strictly to ensure that everyone who are here does not pose any threat or danger. Our Community Manager will also inspect all co-living spaces every now and then.

Also if you are uncomfortable with your housemates, switch freely between our thousands of rooms.




Can I just want to stay for 6 months / 3 months / 1 month?


Yes. In short, we have different price range for different tenancy duration.




I really like your place. How can I proceed?


Please reach out to us (via Whatsapp) in our contact tab. We will need some information before arranging a tour for you. If all goes well, there will be an official contract to sign on and you will be all set.





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